Answers that match our policies and our checkout — nothing padded.

Payment

How can I pay?
UPI or Cash on Delivery. No cards, net banking or wallets.

Is there a Cash on Delivery fee?
No. COD is available for eligible orders and PIN codes at no extra charge.

Can I get a GST tax invoice?
No. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice travels with the parcel; it is not a GST tax invoice.

Delivery

What does delivery cost?
Free above ₹699; a flat ₹49 below that. Delivery charges are shown before checkout is completed.

How long does an order take?
Handling 1–2 business days, then 2–4 business days to metro cities and 4–8 to the rest of India — 3–6 and 5–10 days in total. These are estimates.

Where do orders ship from?
Thane, Maharashtra. We ship across India and not outside it.

Can I collect my order in person?
No. We are an online-only retailer and do not operate a customer-facing showroom.

Products

Do you sell cleaning liquids?
No. We sell tools only. Detergents, floor cleaners and refill solutions are not part of any listing.

Can mop pads be washed?
Microfibre pads are machine washable — cold water, no fabric softener, because softener clogs the fibres and kills the pick-up.

How long are the handles?
Handle length in inches is on every product page. Anything under about 48 inches means bending on a normal floor.

Are the electric scrubbers waterproof?
They are splash-resistant, not submersible. Rinse the brush heads; never put the motor unit under water.

Returns

How long do I have to return something?
Contact us within 10 days of delivery. The item does not need to reach us within those days.

Something arrived broken.
Contact us within 48 hours with photographs of the parcel and its contents; an unboxing video is strongly recommended. We arrange a replacement or refund where applicable.

Who pays return postage?
The customer pays for a change of mind. We cover it when the item is damaged, wrong or incomplete due to our error.

Contact

orders@kajalcleaning.shop · +91 99209 33944 · Customer service: 9:00 AM – 10:00 PM IST, daily